Customer Service

Our staff works daily with clients to provide data and services needed to keep the business operating smoothly.

We keep in contact with our clients regularly to ensure that even the slightest concerns or questions are addressed immediately.  Consistent follow-up and active responses ensure our customers that they are important to us and solidify relationships for future programs.  Having a customer first approach with our dealers is our main focus. Examples include, but are not limited to:

  • Monthly sales status reports
  • Retailer policies, procedures and payment terms
  • Assistance with promotional budgeting
  • Administration and payment of broker commissions
  • Syndicated sales data
  • Forecasting
  • Sample distribution
  • Annual planning meeting
  • Scheduling of Shipments from our distributors and manufacturers
  • Verifying Purchase Orders
  • Assist in Expediting paperwork and Purchases.